15-Day Return & Exchange Policy:
All our products are covered under a 15-day easy return policy. If you're not satisfied with the size or wish to change the color of any product purchased, we are happy to offer an exchange. If you don't like the product, we'll refund your money. However, products that have been tried on or have had their tags removed are not eligible for refunds or exchanges. Please note, your first innerwear purchase is covered under the 30-Day First Try Guarantee.

30-Day First Try Guarantee:
For first-time customers of our innerwear, we offer a 30-day First Try Guarantee. If you're unsatisfied with the size, color, or fit of your first purchase, we will replace it with your preferred specifications. The 30 Day First Try Guarantee covers refund or replacement only on the first eligible innerwear purchase. Simply raise a return request with details of the issue, and our Customer Service team will guide you through the process.
Hygiene Assurance: Returned innerwear is never reused or resold. If required, it is used only for internal quality checks and is then discarded.
For product-specific return guarantee, please refer to the product description page.

Cancellation Policy:

-If your order hasn’t been dispatched, it can be canceled, and a refund will be processed. Once dispatched, the order cannot be canceled. However, you can refuse to accept it at delivery.

-Visit the 'My Orders' page and select 'Need Help' to cancel the order. Please note that you can only cancel the order before it is dispatched.

-If canceled before shipping, the refund will be processed within 1 day, and the bank may take 5-7 days to credit the amount. If you refuse delivery, the refund is processed immediately after the product is returned to us.

Offer-Related Policy:

-DaMENSCH reserves the right to launch, discontinue, or extend any offer based on our discretion. Always review the offer's eligibility and terms before purchase.

-Coupon abuse may result in order cancellation. Only one coupon is allowed per order.

-In case the assigned gift for a giveaway runs out of stock, we’ll replace it with another item of equal or higher value from our collection. The offer is valid only on DaMENSCH's website or app. Returns/exchanges are not available for giveaways or freebies.

Frequently Asked Questions:

How do I return items from my order?
Visit  My Orders,  open the relevant order, and follow the available steps to submit your return request. 

How do I exchange items from my order?
Visit  My Orders,  open the relevant order, and follow the available steps to submit your exchange request.

How and when will I get a refund for a returned order?
Refunds are processed after the returned products are verified at our warehouse. Once processed, the refund might take 5-7 business days to reflect in your account, depending on your bank.

How do I track the return/replacement status of my order?
 Visit  My Orders  and open the relevant order to view the latest status of your return or replacement request.

What is the Returns & Exchange Policy?
Our return and exchange policy varies depending on the product category. Innerwear products can be returned or exchanged within 30 days of delivery, while outerwear products can be returned or exchanged within 15 days of delivery. To ensure a smooth return or exchange, please make sure the product is unused, unwashed, and in its original condition, with all tags and packaging intact

If we still haven’t answered all your questions, visit our Terms and Conditions Page to learn more.